International Shipping

Derek Lam is proud to partner with international shipping solution Borderfree to offer our merchandise to over 100 countries worldwide.  Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so that you can always shop and buy from DEREKLAM.com with certainity.

Shop our site in your selected shipping destination and currency.  Upon check out, you will see your complete order total, including shipping fees, customs, tariffs and taxes.  Please note that product prices do not include Duties and Tax and certain products may be excluded.  Total order price is guaranteed at the exchange rate indexes at the time your order is submitted.  You will not be charged any additional fees at delivery.

ORDER COST

At checkout, Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse in the United States to your selected international desitination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.  As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.

DUTIES, TAXES AND RESTRICTIONS

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the ood being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports.  International taxes (such as Value Added Tax, or VAT) are set by the destination country.  You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order with in the Borderfree international checkout.

If there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

CURRENCIES AND PAYMENT METHODS

Borderfree supports billing in over 60 global currencies. Click the "SHIP TO" flag at the top right of every page to view and select from a list of supported currencies.  Once your preferences are confirmed, you will be able to see products priced in your selected currency.  Borderfree supports international gift giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in your home currency.  For example an American can ship to Australia, but pay in USD using a US credit card.

Currently, Borderfree supports Visa, MasterCard, PayPal, Amercian Express, JCB and China UnionPay.  Your credit card will be billed by Borderfree at the time your items leave the United States.  Your credit card statement will red "BF*Derek Lam" where "BF" denotes the Borderfree network.

SHIPPING FEES AND METHODS

DEREKLAM.com is happy to offer FREE standard shipping on all international orders.  Express shipping on international orders is $50 USD.

The following is a summary of delivery estimates* for international orders.  A specific delivery promise will be quoted at the time of checkout that is based on the selected destination country and the shipping methods available for the items in the shopping cart.

Africa:  2-10 business days

Australia:  3-7 business days

Canada:  1-12 business days

Caribbean:  2-7 business days

Central America:  2-7 business days

East Asia:  2-8 business days

Europe:  2-8 business days

Mexico:  2-6 business days

Middle East:  2-10 business days

New Zealand:  3-7 business days

Russian Federation:  5-15 business days

South America:  2-8 business days

South Asia:  3-7 business days

Southeast Asia:  3-8 business days

*Please note that Derek Lam will also need 3-7 business days after the order is processed to ship your order from our U.S. warehouse to the Borderfree facility.  The dates above do not include these 3-7 days.  Please also note that orders placed after 3:00pm PST will not be shipped until the following business day.  Orders place on weekends or holidays will not be shipped until the following business day.

TRACKING

The progress of your international package(s) can be tracked HERE.  Please have your order number and billing e-mail address available.

CUSTOMER SERVICE

For any questions regarding international orders please contact us at customerservice@shop.dereklam.com and Derek Lam will gladly assist you with any questions relating to your order.

RETURNS

If for any reason you are not satisfied with your purchase, please contact us at customerservice@shop.dereklam.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.  Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.  All items that wish to be returned must be unwashed, unworn, unused and in their original condition with receipt and tags attached.

GIFT CARDS AND PROMO CODES

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.  Many of our promotional offers are only valid in the United States.