Contact & Support
DerekLam.com accepts Visa, MasterCard, American Express and PayPal.
Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately. You will also immediately receive an e-mail confirming that your order has been received and we've charged your credit card. When your order has been shipped, you will receive a notification e-mail containing your tracking number and a link to where your order can be tracked online.
Once you have placed an order, you can check on its status at any time at Order Tracking.
Domestic tax is collected only in states where we have a physical Derek Lam or Derek Lam 10 Crosby store or dealer. DerekLam.com does not currently charge domestic tax for items being delivered to any U.S. state with the exception of California and New York where customers are subject to their respective sales tax.
Registered User Benefits
Registered users will not have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Register now.
Order Change or Cancellation
To cancel an order you recently completed, simply go to Order Tracking, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. Every effort will be made to accommodate your request. However, our system is designed to fulfill orders as quickly as possible. As a result, an order cannot be canceled or changed once it has entered the shipping process.
Internet Transaction Security
Several steps have been taken to ensure all information received from our online visitors is secure from unauthorized access and use. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.