Contact & Support
DerekLam.com offers free ground shipping on all orders shipped within the U.S, Canada, Australia, and the UK.
Method & Fees
Purchases may not be shipped to P.O. Boxes or APO/FPO addresses. For security reasons, dereklam.com purchases require a signature upon delivery.
If your order is placed Monday thru Thursday it will be shipped the same day or the day after. If your order is placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
Once you have placed an order, you can check on its status at any time by clicking Order Tracking. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Order Date/Ship Date
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page.
If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
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